Dreams Playa Mujeres

Playa Mujeres, Mexico

Virgin rating

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with three main pools, a children’s pool and six hot tubs, a waterpark, and a mini-splash park... all making this the definitive aqua paradise. Relaxation also comes in the form of the adventures of the kids’ and teens’ clubs, and the indulgence of 10 restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

  • Golf
  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Water Skiing
  • Yoga
  • Babysitting service
  • Kids Club
  • Teen Club
  • Families
  • Bar
  • Evening Entertainment

Where is it

Along a private stretch of beach, a 10 minute drive north of Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. 

Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, plus all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. Daily maid service. Concierge service and pool and beach waiter service. All taxes and gratuities. No restaurant reservations are required. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (seafood restaurant, open for breakfast, lunch and dinner - breakfast is for Preferred Club guests only), Tides (poolside gril, snacks and late night bites), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

3 swimming pools including 2 infinity pools, 6 hot tubs and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Water aerobics. Ping-pong. Basketball. Pickleball court. Paddle tennis court. Beach football. Putting green. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, catamaran, snorkelling, scuba diving lessons*, PADI diving centre* and water-skiing*. Fishing tours*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Discounted green fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Spanish lessons. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

* Denotes local charge.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5252)
  • Very good (1316)
  • Average (628)
  • Poor (311)
  • Terrible (293)
Image of the Tripadvisor rating Repeat visit!

Jul 21, 2024 M3816PSdebbiem Stamford, Connecticut

This is our 6th visit to this resort and are very pleased with the quality of food and amazing staff! This is a great resort with teenagers as they have a teen club with activities
Image of the Tripadvisor rating Worse food than an elementary school cafeteria.

Jul 21, 2024 jeffreysB3465EF Middletown, New York

Horrible food choices and tipping is required, regardless of what you’re are told. Lack of activities after 9pm every night. Dirty swimming pools and unbelievably over priced gift shops. Bartenders are not real bartenders and have limited abilities..don’t even bother asking for a martini. All the soda is flat and some restaurants are… Read more
Horrible food choices and tipping is required, regardless of what you’re are told. Lack of activities after 9pm every night. Dirty swimming pools and unbelievably over priced gift shops. Bartenders are not real bartenders and have limited abilities..don’t even bother asking for a martini. All the soda is flat and some restaurants are unavailable to visit (hibachi). App for guest services does not work and from what I could tell was not working prior to our visit and most likely long after I left. Read less
Image of the Tripadvisor rating Gaucho restaurant review

Jul 20, 2024 Haley R

The Gaucho restaurant was amazing. Adan, Alejandro and Alfredo were amazing servers. They were very attentive and brought exactly what meats we asked for. They were so kind. It was a wonderful experience eating here! The food was great as well
Image of the Tripadvisor rating Dreams Family Vacay

Jul 20, 2024 Tour589603

Edwin, Erick, and Roberto were very lovely. They were super attentive to myself and my family at the pool. The rooms at the hotel were very spacious and always clean. Every evening when we came back from dinner our beds were turned down for us. The food wasn’t my favorite at this resort, but all of the staff were certainly very nice.
Image of the Tripadvisor rating Could be magical with a few adjustments

Jul 20, 2024 angelazN9014PT Dallas, Texas

The overall stay was a good experience. From the second we drove up, the staff was very welcoming and it was an exciting experience. The checkin was easy and pleasant. Then Lilly came to give us helpful info about getting settled in and created promos that would appeal to us in order to sell the travel package. I don’t like a sales pitch on… Read more
The overall stay was a good experience. From the second we drove up, the staff was very welcoming and it was an exciting experience. The checkin was easy and pleasant. Then Lilly came to give us helpful info about getting settled in and created promos that would appeal to us in order to sell the travel package. I don’t like a sales pitch on vacation. But Lilly made it non pushy, but enticing. We agreed to sign up in the moment. Later however we decided against wasting our time on the pitch, but other staff members continued trying to push it, calling our room throughout the week. As we went thru the week, we felt more push towards the package and the need to be a preferred member in order to not feel inferior to others. The fact that there were no other other breakfast options other than the buffet and room service if you weren’t preferred was extremely disappointing. No Bali beds at all if not preferred. Bathrooms were ridiculously far from the beach if non preferred. That was rough when our family contracted traveler’s diarrhea at the resort. Never able to get in to hibachi. It would be nice to put in a reservation at the beginning of the week, rather than trying to play the game daily, which was a reoccurring waste of our time and disappointment daily. Since we got sick, we missed out on a few nights of sit down dinners and shows. However the ones we went to were very enjoyable! We ordered with room service a couple of nights since we were sick. The food and service were good but the app never worked properly. We always had to call to order. I tried it multiple times throughout the trip. There was entertainment around the resort daily. But the app didn’t do a good job of detailing everything happening or where it would be. We would just happen upon things often, often at the end, so missed out. My son really enjoyed soccer and flag football on the beach! And our family enjoyed playing cornhole when the entertainment staff set it up. There were weddings being setup every day around the property, especially the beach. Can’t blame them ….it was beautiful!! But they were always setup in the “non-preferred “ guests spaces. Most days it was ok, and didn’t directly impact us. But on the nights with the most weddings, we didn’t have anywhere we could go on the beach or even around the resort that was not impacted by a wedding. One was even set up directly in front of the walkway that led to our room, so we had to find a new way to get to our room. So even though we paid a lot of money for this vacation as regular guests, we were directly impacted negatively with how the weddings were setup on the busiest nights. The teen center was open to families from 10-noon each day. The first few days of our arrival, we were able to go and spend time in there that was a lot of fun, even though some of the games were broken. But by the weekend, it was overly crowded, because the timeframe for everyone to use it was so limited. The sports deck outside was nice! However there was no details on the website that said we would need to pack tennis shoes to participate in certain activities so we were limited on what we could do. My son was extremely excited about there being a batting cage on vacation however when we arrived, they said the machine was broken so all they had was a bat and a ball. We were able to awkwardly make it work, but if they just had a simple tee stand as a backup for when the machine is broken, that would be very helpful. The resort as a whole was clean and nice and the staff was wonderful. The overall experience could have completely magical if some of this feedback is taken into consideration. Top notch service deserves recognition… Edwin and Jose at the sandbar took excellent care of us at the beach and were great at coming up with new drinks for us to try. They took the time to have conversations in simple Spanish with my kids and taught them some new words. And susana and Fernando at Dolce we awesome all week, also having basic conversations with our kids in Spanish and teaching them more. But went above and beyond to give us a big send off on our last night, making a special desert, remembering every flavor of ice cream we had ordered all week long to create their special masterpiece! It was truly the perfect way to end our trip, allowing us to leave the resort on a positive note. Read less