953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).
All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).
Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.
Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.
Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).
Deluxe Family Suites include:
- Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
- Selection of films (upon request)
- Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
- Kids' special room service menu
- Mini-bar stocked with kid-friendly drinks and snacks
- Rock Spa® bath products
- In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children.
Rock Royalty inclusions:- Dedicated telephone concierge
- Upgraded full-size Rock Spa® bath products
- Aromatherapy and pillow menu
- Complimentary 25-minute couple's massage at Rock Spa®
- Late check out (on request)
- Complimentary beach bag (1 per room per stay)
- Priority booking for bali beds (additional cost)
- Plush bathrobes and slippers (on request)
- Sleeping mask
- Loofah sponge and bath salts
- 24-hour room service
- Welcome Petit Fours
- Rock Royalty Level Pin (limited to one pin per room per stay)
- Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
- Priority reservations to Picks® and Wax® program
- Espresso machine with premium coffee
Deluxe Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.
Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.
Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.
Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.
Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.
Great people and service...facilities need an update!
