Hilton Rose Hall Resort & Spa

Montego Bay, Jamaica

Virgin rating

Resort View Room
Partial Ocean View Room
Oceanfront Room
Oceanfront View Room
View from Oceanfront Room
Sugar Mill Falls Waterpark
Sugar Mill Falls Waterpark
Sugar Mill Falls Waterpark
Fresh Restaurant
Three Palms
Coffee Shop
A video preview image
Resort View Room
Partial Ocean View Room
Oceanfront Room
Oceanfront View Room
View from Oceanfront Room
Sugar Mill Falls Waterpark
Sugar Mill Falls Waterpark
Sugar Mill Falls Waterpark
Fresh Restaurant
Three Palms
Coffee Shop

The hotel

Lying on a beautiful, long stretch of private beach, the Hilton Rose Hall Resort & Spa sits within 400 lush acres and is home to an 18th-century sugar plantation. A popular feature here is the iconic swimming pool but guests (kids' especially) also love the Sugar Mill Falls Waterpark, which is the largest in Jamaica. Why not grab a tube and float down the ‘lazy river’ or try one of the slides. There’s also a daily kids' club, leaving you with time to recharge in the full-service spa, or why not try out the Championship golf course. A variety of restaurant options with fine dining and sophisticated wine lists are on-site, with the newly renovated Rum Factory a particular hit, as is the Three Palms, overlooking the beautifully landscaped golf course.

Amenities

  • Golf
  • Sailing
  • Tennis
  • Windsurfing
  • Babysitting service
  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Free Parking
  • Games Room

Where is it

Beachfront on the edge of Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

495 rmodern rooms and suites on 7 floors in 2 buildings with 4 lifts. All with private balcony or terrace, air-conditioning, cable TV, small fridge (stocked on request), safe, cot* (on request), iron and board and hairdryer. Resort View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: all meals and snacks. Locally branded and premium drinks by the glass. All activities and entertainment (excluding golf and motorised water sports) unless otherwise stated.

Partial Ocean View Rooms offer pool and ocean views on the lower floors and partial ocean and mountain views on the higher floors with either a balcony or patio, sleeping maximum 3 adults or 2 adults and 2 children.

Ocean Front Rooms offer great sea views from your balcony or patio, sleeping maximum 3 adults or 2 adults and 2 children.

Ocean Front Walk Out Rooms have a private patio with direct access to the resorts garden and sea views. Rooms with either 1 king bed, or 2 queen beds, sleeping maximum 3 adults or 2 adults and 2 children.

6 restaurants including; Three Palms (Italian fine dining, dinner only, reservations are required). Fresh (marketplace-style restaurant, buffet breakfast, lunch and dinner). Mangoes (serving Jamaican influenced salads, burgers, sandwiches and tropical drinks). Rum Factory (open for dinner Wed-Sat). Seaside Restaurant & Bar (serving casual Jamaican fare in a beachside setting, lunch and dinner). "FI WI" Food Jerk Hut (open for lunch and dinner, serving fresh jerk dishes). Moonstone (Italian food for lunch/Annie's Smokehouse BBQ, Jamaica style BBQ for dinner). Swim-up pool bar. Cricket Club, a place to go for drinks, dancing and a nightcap. Bar King Frog has amazing, elevated views of the ocean, award-winning cocktails and big screen TV. Coffee shop and natural juice bar. Room service*.

Nightly live entertainment with a diversity of shows and theme nights.

Swimming pool. 3 whirlpools. Sugar Mill Falls Waterpark with 2 water slides (minimum height 4 ft), lazy river and swim-up bar. 750 additional feet of pristine, white, sandy beachfront creating Cinnamon Beach, the longest white sand beach in Jamaica. Table tennis. Tennis (equipment rental available*). Full-service spa*. Fitness centre. Non-motorised water sports (motorised*). Volleyball. Aerobics. On-site par-72 Championship golf course*.

Complimentary standard bandwidth WiFi Internet access everywhere in the hotel. Internet café*. Gift shop. Shopping arcade next door. Babysitting services*. Tours and activities desk*.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

3 nights between 2 Jan-20 Dec.

5 nights between 24 Dec-1 Jan.

* Denotes local charge.

Please note: child age is up to and including 14 years.

Please note: there is a $25 local charge for a cot, payable to the hotel on arrival (subject to change).

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3890)
  • Very good (1950)
  • Average (831)
  • Poor (310)
  • Terrible (279)
Image of the Tripadvisor rating OK hotel, poor and unsanitary beaches

Nov 22, 2024 Mobile39655626574

Please read through this comment as it contains important health warnings. We are a family of 4 with young kids and stayed at the hotel between Oct 30- Nov 6 2024. Hotel and food met our expectations for a Jamaican holiday (it was our 3rd time in Jamaica). Room was decent and well stocked, bedding clean, toiletries were nice, food was great,… Read more
Please read through this comment as it contains important health warnings. We are a family of 4 with young kids and stayed at the hotel between Oct 30- Nov 6 2024. Hotel and food met our expectations for a Jamaican holiday (it was our 3rd time in Jamaica). Room was decent and well stocked, bedding clean, toiletries were nice, food was great, personnel was nice. The water park was a hit for both the kids and the adults. Our big complaint: THE BEACH. We are beach people so this was a bummer. The main beach near the pool was awful - small and uneven. Seaweed was a constant nuisance which they tried their best to get rid of. Water was very murky. It was windy and wavy, but still the water was way too murky. You could not even see your hands in the water, never mind the sandy bottom. We have been at other resorts before during storms and windy weather, but the waters were much clearer. The other beach was larger, but still dirty. Another big complaint: we got HOOKWORM in our feet from this hotel beaches. We never knew such thing existed. We had a hard time getting it treated in Canada, because it's considered a "tropical disease" and not all emergency rooms and pharmacies know how to deal with it. Doctors said the sand gets contaminated with hookworm larva from stray animals using it as their toilet. There were a lot of cats at the hotel, so this is most likely where it came from. Warning - wear shoes on the beach and don't play in the sand (especially dry sand that's further away from the water). The contaminated sand will infect any part of the body that touches it. Larva just gets into the skin, it apparently doesn't need a cut or open wound. Read less
Image of the Tripadvisor rating Paradise Lost

Nov 21, 2024 Scott S

Half of the elevators were not working. We had huge roaches in our room two separate days. The beaches were awful. Vegetation clogged the beach and smelled awful. Took a side trip to swim with dolphins. $800. The bus we took was falling apart and dang near hurt our backs. However the staff was well trained and liked their jobs. They told us the… Read more
Half of the elevators were not working. We had huge roaches in our room two separate days. The beaches were awful. Vegetation clogged the beach and smelled awful. Took a side trip to swim with dolphins. $800. The bus we took was falling apart and dang near hurt our backs. However the staff was well trained and liked their jobs. They told us the service elevators were broken as well and it was miserable working conditions. In my view stay away from this resort. We saved for this vacation with my daughter and grandkids. Imagine having three 10 and under little girls screaming in the hall outside their room and scared to sleep in that room. Two separate days. I complained but the came and sprayed and didn’t even service the room afterwards. It appears that management doesn’t care. We spent almost $9,000 for 9 days. Management did not care. Shame on them. Shame on them. STAYAWAY FROM THE HILTON Rose Hall resort. It’s a shame that they didn’t care. Read less
Image of the Tripadvisor rating 1st time In Jamaica. Did not Disappoint.

Nov 19, 2024 jessicahandley4 Arbutus, Maryland

My husband and I stayed for 6 days in late September 2024. We had a wonderful time. From arrival the staff went above and beyond to make sure we were comfortable. The resort is clean and very well maintained. We enjoyed our time at the lazy river, as well as in the carribiean sea. I have a pretty serious gluten allergy as well as an egg… Read more
My husband and I stayed for 6 days in late September 2024. We had a wonderful time. From arrival the staff went above and beyond to make sure we were comfortable. The resort is clean and very well maintained. We enjoyed our time at the lazy river, as well as in the carribiean sea. I have a pretty serious gluten allergy as well as an egg sensitivity. I never had a problem eating. The staff went above and beyond to make sure I could eat safely. The drinks were plentiful and very tasty. The rum punch is very strong. 😁 The jerk chicken with scotch bonnet was amazing. I could have eaten it everyday. The rum factory was delicious. Best food there, hands down. We ate at the Italian restaurant as well. Super tasty and very accommodating. A few things that could be inporoved. 1. The air conditioner is so loud when turing on and off. 2. Room service was very tasty and great to have, but it took almost 2 hrs sometimes. We plan to come back next October. 3. We felt like the breakfast buffet needed some additional variety. 4. Check-in was so slow. Like over 2hrs after a long day of travel. We did get an upgraded room for the wait. We like to tip as a sign of gratitude and to show respect for the service given. It was very much appreciated by the staff. We plan to retun next October. 😊 Read less
Image of the Tripadvisor rating STING-RAY INCIDENT (Did not feel safe at resort)

Nov 19, 2024 Yosi456

DO NOT GO TO THIS HOTEL! Staff members and the administration do not care about their guests (especially as someone of color). I went on vacation and got stung by a sting-ray, and I still have a severe injury that I am tending to. There were no life-guards on duty, there were no signs about sting-rays. This could have been a life-threatening… Read more
DO NOT GO TO THIS HOTEL! Staff members and the administration do not care about their guests (especially as someone of color). I went on vacation and got stung by a sting-ray, and I still have a severe injury that I am tending to. There were no life-guards on duty, there were no signs about sting-rays. This could have been a life-threatening emergency. Nobody cares about you here. The manager did not stop once to call in and help. I had to find them and ask what exactly would be done from my incident. I still haven't received compensation as my case is still being reviewed by an insurance company, and it is has been 2 weeks. Please believe me that you are on your OWN at this hotel. As a Black woman I didn't feel respected, safe, or understood. I do not recommend this hotel, and please take this as a warning. Go somewhere ELSE. Read the bad reviews. They are true. The Hilton name means absolutely nothing. Read less
Image of the Tripadvisor rating Britt britt

Nov 17, 2024 Inspire61842241283

Britannia was an amazing entertainer. She made our time at Hilton a memory we won’t forget. I will definitely be coming back to this hotel again and referring friends and family I stayed in various hotel in Jamaica and this hotel has the best food I really enjoyed my vacation should out to Britannia again