Loews Portofino Bay Hotel at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

Standard Two Queen Room
Despicable Me Kid's Suite
Sal's Market Deli
Mama Della's Ristorante
MANDARA Spa®
MANDARA Spa®
A video preview image
Standard Two Queen Room
Despicable Me Kid's Suite
Sal's Market Deli
Mama Della's Ristorante
MANDARA Spa®
MANDARA Spa®

The hotel

Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando. Set on a stunning harbour, prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And, when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras such as FREE** Universal Express Unlimited ride access, allowing you to skip the regular lines in Universal Studios Florida and Universal’s Islands of Adventure all day (Valid theme park admission required) and Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay.

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer. Nightly turn-down service on-request. Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom). 


Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits:  

Access to an exclusive Lounge for American buffet breakfast, drinks and afternoon snacks 

Access to the exclusive Compass Club Lounge for private breakfast, drinks and afternoon snacks  

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally

  • Book 7 nights or more for travel before 31 Dec '25 and receive up to 30% off your accommodation rates. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $28, Valet parking $37, both plus tax, per day (payable locally, subject to change).

Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. The Thirsty Fish (harbourside bar with evening entertainment on select nights). 24-hour room service*.

'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.

Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Mandara Spa®*. Fitness centre with hot tub, sauna and steam rooms*. Games room*.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Universal Vacation Planning Centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

 

Please note: Due to renovation work, this hotel is currenly only on sale for 2025 departures.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23).

Special assistance

Please note: one person must be 21 years or over in each room to check-in

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Portofino Bay Hotel TM & © 2022 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved.

Please note: the hotel will be making repairs to the façade of the hotel from June 2023 – June 2025 to maintain the immersive experience of the Italian village. All work will be done during business hours 9am – 6pm. These repairs are being done one section at a time and may be visible to guests. Guests can expect noise from time to time. ​Thank you for your understanding as the hotel make these repairs to the distinctive environment created for guests. Areas where repairs are in progress may be visible to guests, depending on the location of their room within the hotel. Most common areas of the hotel and food and beverage outlets will remain available for guest use. There may be modifications required in certain areas as work is being completed. 

Rating summary

  • Location Image of the Tripadvisor rating
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Traveller rating

  • Excellent (5154)
  • Very good (1659)
  • Average (809)
  • Poor (451)
  • Terrible (489)
Image of the Tripadvisor rating Great stay even with construction

Jul 21, 2024 joanrosep Wappingers Falls, New York

We stayed at LOWES portifino bay July 2024. We were upgraded to the villa wing, thanks JAKE at the front desk ❤️. Our room was spacious and the bathrooms were huge. West wing had some construction the only issue was getting to the harbor took a little longer than normal, it was no big deal. Boats ran very often never waited more than 5 mins for… Read more
We stayed at LOWES portifino bay July 2024. We were upgraded to the villa wing, thanks JAKE at the front desk ❤️. Our room was spacious and the bathrooms were huge. West wing had some construction the only issue was getting to the harbor took a little longer than normal, it was no big deal. Boats ran very often never waited more than 5 mins for a boat either way. They had text concierge service which was amazing. They were able to adjust dinning reservations, ask for more towel, ask questions about property (thanks to Faith at concierge for your help!) Only a few complaints, no fan in the bathroom and rooms in villa wing need some paint and room decor. Just seemed very bland. Pools close at 11pm which stinks if you are coming back after park close 10pm and want to so a late night swim. Tip: if going to volcano bay you can pick up free towels at luggage services Read less
Image of the Tripadvisor rating Let down overpriced property

Jul 21, 2024 FloridiansMiami Miami

Great location. Very run down rooms for it's price. Stayed there only because of fast/Express passes (which were not much shorter than regular lines! In fact, child swap line was moving waaaay faster in most attractions). We had room on 3rd floor/lobby level. Upon entering the room we noticed night stand and arm chair were moved. The floor lamp… Read more
Great location. Very run down rooms for it's price. Stayed there only because of fast/Express passes (which were not much shorter than regular lines! In fact, child swap line was moving waaaay faster in most attractions). We had room on 3rd floor/lobby level. Upon entering the room we noticed night stand and arm chair were moved. The floor lamp was broken/top was tilted one side. Night stand on one side had dried blood stains, pretty gross...(See picture). We didn't use pool or restaurants so cannot comment on these. Beds were uncomfortable so as pillows. One bath tower had black stains . Mini coffee maker and mini fridge were a nice surprise. Hotel construction didn't effected our stay at all. Disappointed in this hotel mostly because of pretty high price (over $500 a night), room and beds quality! And fast pass was such a rip off Water taxi was one of few positive things. Read less
Image of the Tripadvisor rating Beautiful hotel

Jun 30, 2024 788jennao Englewood, Florida

We had a great time. The room was clean but a bit small. Very convenient access to the parks (water-taxis) and good choice of restaurant. The outdoor really is beautiful. The kids enjoyed it a lot, plenty of activities to do for them. The staff was nice.
Image of the Tripadvisor rating Family vacation

Jun 29, 2024 charless940 Scottsdale, Arizona

We stayed from June 21st through the 27th. We had a great time and the hotel was clean and nice we. Yes they are going through major renovations but the construction didn’t affect our stay. The food was amazing at every restaurant we ate at. The boat ride to the parks was easy and convenient. I would definitely recommend staying.
Image of the Tripadvisor rating WOW! Incredible experience

Jun 25, 2024 Timothy B North Utica, Illinois

We just returned from the Portofino bay hotel for my daughter’s wedding. WOW!! What a great experience!! The hotel is immaculate and the staff members are amazing. David M & Lauren were OUTSTANDING in the food and beverage department. Carmen and Alexandra were awesome in helping with the selection of our rooms. Seth, the manager at the front… Read more
We just returned from the Portofino bay hotel for my daughter’s wedding. WOW!! What a great experience!! The hotel is immaculate and the staff members are amazing. David M & Lauren were OUTSTANDING in the food and beverage department. Carmen and Alexandra were awesome in helping with the selection of our rooms. Seth, the manager at the front desk, was extremely helpful. Kaitlin was incredible! She stayed in contact with us throughout the week to ensure our family had the best vacation and wedding experience. Robert, general manager, went ABOVE AND BEYOND throughout the week, taking care of all our needs. His communication was second to none which makes Portofino Bay the BEST hotel we have ever stayed at. My daughter, Erica and son in law, Jimmy will never forget this experience and the Portofino staff made this a once in a lifetime experience. Thank you for the experience and we can’t wait to return to Portofino Bay for another vacation. Read less