Loews Sapphire Falls Resort at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

Kids Suite
Standard Room
Kid's Suite
Strong Water Tavern
Lagoon View King Room
Amatista Cookhouse™
A video preview image
Kids Suite
Standard Room
Kid's Suite
Strong Water Tavern
Lagoon View King Room
Amatista Cookhouse™

The hotel

Loews Sapphire Falls at Universal Orlando Resort will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport to Universal's 3 theme parks and Universal CityWalk via water taxi and shuttle bus. It's a great way to experience all that Universal Orlando Resort has to offer.

Amenities

  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to Universal Orlando Resort

Where is it

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

1000 rooms and suites. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, hairdryer, and iron and board. Standard Rooms are 321 sq ft have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Lagoon View Rooms are 321 sq ft, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 321 sq ft and have views of the pool, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 595 sq ft and have a separate living room, with 1 king-size bed and pull-out sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Kids Suites are larger family suites at 529 sq ft, featuring two separate bedrooms. With 1 king-size bed in the master bedroom and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Book 7 nights or more for travel before 31 Dec '25 and receive up to 30% off your accommodation rates. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Self-parking $33, valet parking $42, both plus tax, per day (payable locally, subject to change).

Amatista Cookhouse™ (Caribbean cuisine, open for breakfast, lunch and dinner). Drhum Club Kantine (poolside dining, open for lunch and dinner). Strong Water Tavern^ (bar with rum tasting sessions and tapas). New Dutch Trading Co.™ (grab-and-go food). 24-hour room service*.

Resort-style pool with waterslide, children’s play area, poolside games, hot tub, sun loungers and private cabanas*. Fitness centre. Kids' Camp*. Games room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay Hotel.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios Store. Concierge. Universal Vacation Planning Centre. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23)

Special assistance

* Denotes local charge.

Please note: One person must be 21 years or over in the room to check-in.

Please note: Water taxi not available for transportation to Universal’s Volcano Bay.

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Sapphire Falls Resort TM & © 2023 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2023 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4476)
  • Very good (1355)
  • Average (545)
  • Poor (272)
  • Terrible (252)
Image of the Tripadvisor rating It's the little things - this is likely a one and done for our family

Nov 10, 2024 Megan A Marmora, Canada

We stayed at this hotel from November 6-10, 2024. First - let me just say the hotel is clean, comfortable and the staff are friendly. The shuttle service to the parks is also a plus. That being said, it's also very expensive. We booked a two-bedroom lock-off for our family of eight. This cost me over $4,000 US for four nights. It had one… Read more
We stayed at this hotel from November 6-10, 2024. First - let me just say the hotel is clean, comfortable and the staff are friendly. The shuttle service to the parks is also a plus. That being said, it's also very expensive. We booked a two-bedroom lock-off for our family of eight. This cost me over $4,000 US for four nights. It had one bedroom with a king bed, a living room with a pull-out couch, and adjoined to a double queen room, plus two full washrooms and a partial washroom. It also has a "kitchen" which is totally underwhelming for the type of room. In fact - it didn't make any sense in that type of room to basically have no kitchen. It has a tiny sink, a one-cup coffee maker with two coffee pods and a small bar fridge in a room that can sleep 8+ people. We have a toddler and so I asked if we could please have a microwave to prepare some of her food, milk, etc. They told me if I wanted a microwave, it was $15 US per night. Above and beyond paying $1000 per night at this hotel, I had to rent an appliance for the room. The same was true if we wanted a toaster or any type of appliance to prepare food. (We laughed about it because the room included a large dining room table - but nothing to eat on - so we bought paper plates, solo cups and cutlery). My parents kindly stepped up and said they would cover the cost of the microwave since we had paid for the room. For me - it's the little things like this that turn me off a hotel. I hate to compare it to a Disney hotel, but we've always had a coffee maker, microwave and toaster in our Disney rooms - even studios. Everything here felt like a money grab. Parking for $30 a night - $15 per night for a microwave (both also subject to 12.5% tax!). Additionally, I had to agree to put an "incidental" fee on my Mastercard that is supposedly returned as long as I didn't charge anything, but the microwave was charged to the room after all, so I'm not even sure I'll see the money refunded to my card. All in all - this was a one and done for us. There are many, many lovely hotels in the vicinity that accommodate eight people for less than half the price (and you have everything you need up front). We likely won't return - which is sad because it is a lovely property. Read less
Image of the Tripadvisor rating Mould in the bathroom

Nov 6, 2024 geoffreyn376

Mould in bathroom, we had 3 young kids with us and there’s no way to open a window, so this was a health hazard. We discovered the bathroom fan was not working, so perhaps this is the cause. Some money was taken off our bill, but this 100% did not reflect there being a health hazard in the room. Furthermore the pool lifeguards are more like… Read more
Mould in bathroom, we had 3 young kids with us and there’s no way to open a window, so this was a health hazard. We discovered the bathroom fan was not working, so perhaps this is the cause. Some money was taken off our bill, but this 100% did not reflect there being a health hazard in the room. Furthermore the pool lifeguards are more like whistle happy fun police. If it were not for the above we would have loved our stay (easy to get to Universal, friendly staff and fine accommodations. Read less
Image of the Tripadvisor rating A handicap persons opinion

Nov 3, 2024 Sunshine51070293160

My review is based on my experience as a person in a wheelchair. I found the room not to be accessible for me, getting around on the rug was hard, not enough room to turn my wheelchair around, no bar when entering/exiting the shower. The door was heavy and hard for me to get in and out of. I did go to the front desk for other options but there… Read more
My review is based on my experience as a person in a wheelchair. I found the room not to be accessible for me, getting around on the rug was hard, not enough room to turn my wheelchair around, no bar when entering/exiting the shower. The door was heavy and hard for me to get in and out of. I did go to the front desk for other options but there were none, they were not helpful at all! I wish I had asked for measurements before I booked a room. Read less
Image of the Tripadvisor rating Magical stay in a wonderful hotel

Nov 2, 2024 TraceyS846 Yeovil, United Kingdom

We loved this hotel. It bright spacious and clean. The staff were always friendly and helpful. We stayed for two weeks during Hurricane Milton. During which the hotel put in buffet breakfast, lunch and dinner in one of their conference rooms, also opening another room as an entertainment room for families. They allowed families and their pets to… Read more
We loved this hotel. It bright spacious and clean. The staff were always friendly and helpful. We stayed for two weeks during Hurricane Milton. During which the hotel put in buffet breakfast, lunch and dinner in one of their conference rooms, also opening another room as an entertainment room for families. They allowed families and their pets to stay with their pets. It was a bit like Crufts for me, although I do hope their homes were safe for their return. We visited the shop daily to get a coffee and top up on food snacks. We absolutely loved dark water tavern for its tapas meals and cocktails. It is not cheap but totally worth a visit. Our room was on the 7th floor and was comfortable and very clean, with a sink and separate toilet with shower over the bath. The large tv provided us with many hours of wonderful films to watch during our downtime. We used the boat most days to reach the parks or used the garden path ( only takes 10 minutes to reach Citywalk). Definitely a hotel we will return to. We gave a great holiday! Read less
Image of the Tripadvisor rating Great hotel

Oct 28, 2024 Navigate60152041825 Stockton-on-Tees, United Kingdom

Check-in was very quick and easy, and the rooms were spacious. The beds were very comfortable too and the cleaners came in everyday when we were out. A couple issues would be that the shampoo and conditioner weren’t being refilled throughout our stay, and the room didn’t have any soap. We checked with friends and they didn’t have soap either.… Read more
Check-in was very quick and easy, and the rooms were spacious. The beds were very comfortable too and the cleaners came in everyday when we were out. A couple issues would be that the shampoo and conditioner weren’t being refilled throughout our stay, and the room didn’t have any soap. We checked with friends and they didn’t have soap either. Also, the curtains wouldn’t fully shut, so in the early morning, some light would be coming in which would wake us up which was a little annoying. For breakfast, we went to the buffet for the first morning and it was very expensive for what we got. For a quick meal, I recommend the Dutch Trading Co because it’s a lot cheaper. The water taxis to the park are so frequent and the drivers were so nice. Read less