Renaissance Orlando at SeaWorld

We selected this property based on the reputation of Marriott. However, we soon learned that we had made a big mistake. It should be noted that the rates at this hotel are not discounted. In fact, it is among the higher priced hotel options at approximately $300 per night for our off-season stay. We were placed in a room on the 9th floor near the elevators, and without knowing that there would be a problem with our room, unpacked and settled into our room for our 6 night stay. After paying top dollar for a so so dinner at the hotel, we settled in for the night. This is when we realized that we had been placed in the noisy elevator room. There was a constant banging sound like one might imagine you would hear in a metal Submarine when someone is pounding on it with a hammer. It was not at all suttle, and there was no way to sleep through this. I called the front desk to see if they had construction underway on the upper floor. I was told no, and they offered to send up the engineer and some ear plugs. $300 per night and free earplugs to deal with the hotels shortcomings.🤔 The front desk did offer a room change and that they would COMP our room for that night. Please remember the comp part as this will be expanded on later. Anyway, I wasn't happy about having to pack up my belongings and change rooms at 1AM, so we opted for a morning room change and some complimentary earplugs and a Tylenol PM, believing that that night's stay would be refunded. In the morning, we stopped by the front desk to receive our new room assignment. We were provided keys and headed back up to pack our belongings. When we opened the door to our new room, we realized that this was a much different room, no balcony and smaller. Back to the front desk. At the desk, the clerk was not well versed in customer service, although very skilled in saying no. When I inquired about the room difference, I was told that I shouldn't have been placed in the other room anyways because that was an upgrade, and that the room I'm in now is what I had booked 🤔. I then inquired about the compensated room to which I was promised. I was told that I was given points instead. Of course, not $300 value in points, but what would be seen as "bonus" points. I plead my case and was only met with pushback. The desk clerk did finally agree to talk to her manager and then get back to me. Throughout the remaining stay we found that the beautiful water park shown on the hotels web page was not operational for maintenance, the so called shuttles, are garbage decommissioned Lynx busses that may or may not pick you up from the parks, (we were stranded at animal kingdom and had to buy a $75 Uber ride) and that half of the hotel features were in need of maintenance. The Jacuzzis were not hot or even very warm, and everything that you purchased at this property was inflated by 200%. I truly could not wait to leave this hotel. I almost moved several times as the Hilton down the street would have been 50% less and much nicer. I wished that we had moved. Upon checking out, we encountered a gentleman in the elevator who was doing a room change for the same reason, elevator noise...🤣🤣🤣 I attempted to settle the room credit offered but continued to meet full-scale anti customer resistance from the same unfriendly clerk who seemed to have made this a personal quest and the manager. After 30 minutes, they offered to frefund me 3 nights' resort fee. The resort fee is $45, which is higher than other properties, but maybe this is needed so they can fix all the broken resort features? Read less

The Renaissance Orlando at Sea World is our favorite hotel for our family vacations. We keep returning to this hotel because it is perfect for us. The rooms are clean, spacious, and comfortable. The food is excellent. We enjoy breakfast at the Tradewinds restaurant every morning. The market in the atrium was recently renovated and there is now a huge pizza oven, soft-serve ice cream bar with toppings, and a full Starbucks so you can get hot pizza to order, ice cream, great coffee and beverages, plus all the typical market items. The bar is nice too, and the bartender is friendly and knowledgeable about the local activities. All of the staff have been very kind and helpful. Sea World is across the street, and it is an easy walk. We have stayed here at least once a year, ever since our kids were little, and now they’re almost grown. We have stayed here in the summer, fall, spring, and winter. Every season is a great time to be here. Renaissance at Sea World feels like our second home in Orlando. It is our all-time favorite hotel ever! Read less

I stayed here 3 nights with my company for a conference. Check-in was quick and easy and the person was helpful and gave me a rundown of the hotel. My room was your standard Marriott type of room. The bed was comfortable and the room was very clean and well maintained. We enjoyed drinks in the two lobby bars and I had breakfast at the grab-and-go restaurant in the lobby was really good and well-priced. Definitely a great hotel and great location for the conference center. Read less

Spacious open interior "courtyard" area inside the hotel is bright and filled with natural sunlight. Plenty of elevators available to take us to our room on the 6th floor with a balcony view overlooking the Sea World amusement park. This is an older hotel that was remodeled in early 2000 and does have some signs of wear, but the rooms are soundproof and we had a comfortable stay. Read less