Ritz Carlton Orlando Grande Lakes

Getting Around

Valet parking from US$52 per day, plus tax (payable locally, subject to change). Complimentary shuttle bus to Walt Disney World® Resort and Universal Orlando Resort™.

Dining

11 restaurants including Norman's (New World cuisine), Bleu (poolside snacks and cocktails), Fairways Pub (golf clubhouse; steak and seafood), lobby lounge (cocktails and afternoon tea), Highball and Harvest, Vitale (spa café for healthy options) plus dining options at the adjacent JW Marriott.

Fun and Games

Outdoor swimming pool, poolside cabanas*, 3 tennis courts, Ritz Kids activities, health spa* with 40 treatment rooms, lap pool, fitness centre, sauna and steam room (local charge for treatments). 18-hole, Greg Norman-designed Championship golf course* (local charge), plus use of all facilities at the JW Marriott Hotel, including 'lazy river' swimming pool. Adventure experiences including guided eco-tours on Shingle Creek* and fishing*.

Handy Stuff

Complimentary WiFi in public areas. 24-hour room service*. Babysitting services*. Corridor of retail shops.

Resort Fees

This hotel has a resort fee of $53 plus tax per room, per day (payable locally, subject to change)

Resort Fees Information

Fee includes: Free WiFi, Unlimited domestic phone calls, WALT DISNEY WORLD Resort and Universal Orlando Resort™, daily recreation activities, driving range privileges, two pool floats, and Ritz Kids (two hours, for 2 children aged 4-12). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Accessibility

Wheelchair-accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

*Denotes local charge.

Rollaway beds available on request (only available for King Rooms and Suites), $20 per night*, subject to change and availability.

Mini-fridge available on request, $20 per night*, subject to change and availability.

Please note: Each hotel has their individual room cleaning operation, which may mean your room isn't serviced every day, please check with the hotel reception team on arrival for further details.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (286)
Very good (26)
Average (16)
Poor (17)
Terrible (22)

Expect more from the Ritz

Oct 27, 2024 Passenger61256115093

Upon arrival we were very impressed. The bellman, Charles was amazing. He recognized that we were three in A king room so he went downstairs, and got us a new room. He also booked us a reservation in the restaurant. Service at the resort is exceptional except when it comes to the parking. As a guest you are forced to park valet and pay an… Read more

Upon arrival we were very impressed. The bellman, Charles was amazing. He recognized that we were three in A king room so he went downstairs, and got us a new room. He also booked us a reservation in the restaurant. Service at the resort is exceptional except when it comes to the parking. As a guest you are forced to park valet and pay an exorbitant fee to park overnight. However, when we checked out today we called down to have our car brought up. We went down 15 minutes later we were told the car hadn’t even been placed in line to be brought up because there were too many people checking out at the same time. There was no system so some guests received their car in 10 minutes and others like us waited over 45 minutes. When I asked about the problem I was told yes so you have waited over 40 minutes there are a lot of people here who have waited the same. My response.: You are right, and we all paid a lot for the parking and expect the Ritz to have a plan. So I went to the front desk and asked for a manger. No one showed up. Read less

Not typical Ritz service, but great property

Oct 26, 2024 NomadicNina Teaneck, New Jersey

I am writing this review from an amazingly comfortable bed in this very good hotel, but it is not excellent in the way you are are used to a Ritz. I have been here many times for a conference, this time husband joining so I’m characterizing it as “couples“ given his shared viewpoint. Facility is great, especially for a conference. But, a Ritz is… Read more

I am writing this review from an amazingly comfortable bed in this very good hotel, but it is not excellent in the way you are are used to a Ritz. I have been here many times for a conference, this time husband joining so I’m characterizing it as “couples“ given his shared viewpoint. Facility is great, especially for a conference. But, a Ritz is about service, and the concierge desk closes early and is unwilling to get needed meds from a local pharmacy; calls to housekeeping, or inroomdining ring endlessly with no one answering, there is no coffee service in the lobby in the mornings, etc., etc., non are huge issues, but all inconsistent with Ritzes all over the world. So if you want a great property, this is it. If you want incredible service, this is Orlando. This is not the service capital of the world. Read less

NO!

Oct 13, 2024 Enter N

This room was booked for me on behalf of my company for the annual management retreat/conference. I was initially going to accept the room but, I was in a zone affected by Hurricane Milton and I was without : electricity, wifi, plumbing. I have a small dog and upon arrival I was told there was a $250 per cleaning fee which Ritz begrudgingly waived… Read more

This room was booked for me on behalf of my company for the annual management retreat/conference. I was initially going to accept the room but, I was in a zone affected by Hurricane Milton and I was without : electricity, wifi, plumbing. I have a small dog and upon arrival I was told there was a $250 per cleaning fee which Ritz begrudgingly waived since it was determined that they failed to disclose that information to my employer. Because of my dog they placed me on the first floor, even though several other guests had dogs and weren't placed on the 1st floor, while the rest of my coworkers were places on the 10th and 11th floors. The TV didn't work and I called three times for maintenance. On the third call I stated I was going to the store and taking my dog with me so they couldn't enter the room and fix the TV. Which they didn't. I called and exclaimed that my dog is ESA and is going to freak out without the TV. Which he did. They finally fixed the TV that same evening only for the TV to turn itself off and on the next day. This is my only time off to myself and had to add another 4 hours of driving which could have been completely avoided if I had never gone to the hotel. All of that on top off of half the staff giving me nasty dirty looks because of my dog and attire caused me to check out early. I'm 44 years old and haven't experienced this level of degradation and discrimination since I was a teenager. I don't want a reply, or apologize, or a "second chance" from Ritz. I'm simply being completely honest about my experience. I feel sorry my employer wasted over $600 a night for this nonsense. If you're wealthy and causcasion I'm sure you won't have the same experience here. Good luck. Read less

Lovely relaxing hotel away from the bustling parks.

Sep 28, 2024 babybuny Northumberland, United Kingdom

Stayed for a few nights before meeting family. Very relaxing pool which was mostly quiet especially in the mornings. Our suite was lovely overlooking the lake and grounds. Pool service was excellent. Staff in the lobby bar very attentive and refreshed drinks quickly. Didn’t rate the steakhouse but liked the hotel very much. Valet parking was very… Read more

Stayed for a few nights before meeting family. Very relaxing pool which was mostly quiet especially in the mornings. Our suite was lovely overlooking the lake and grounds. Pool service was excellent. Staff in the lobby bar very attentive and refreshed drinks quickly. Didn’t rate the steakhouse but liked the hotel very much. Valet parking was very quick. Definitely will come back. Read less

Top notch.

Sep 27, 2024 Stephen P

I was there in August, and thought I better post my review before I return in a couple weeks in October. As always, excellent! My all time favorite home away from home. The staff never fails to be just kind and courteous and so willing to help. Rooms were immaculate, grounds were pristine. I spent a lot of time at the pool, and the staff… Read more

I was there in August, and thought I better post my review before I return in a couple weeks in October. As always, excellent! My all time favorite home away from home. The staff never fails to be just kind and courteous and so willing to help. Rooms were immaculate, grounds were pristine. I spent a lot of time at the pool, and the staff there is second to none, all of them!. Especially Sam and Maureen at Bleu in the outdoor bar. I appreciate all the hard work they do with a true smile. The lobby bar staff are excellent, especially Rebecca who made my departure fantastic. Omar and Mitchell to name a few are also great! Everyone is, I hate leaving somebody out. Highly recommend this hotel - I have lost count how many times I've come, but I will be back soon. It's also one of the better Ritz's to acknowledge Bonvoy high level status. Many other hotels don't seem to take it very seriously. Thanks Orlando Ritz! Read less

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