Turtle Beach by Elegant Hotels

We stayed here for 10 days. Room was dated but cleaned daily to a reasonable standard, we had an oceanfront room which we paid extra for. Pools were nice and plenty of sun beds. Food was mediocre but our biggest complaint was the birds flying around the dining room, stealing food, pooping on chairs and tables and on one occasion in my coffee cup. This is a health hazard but the staff seem unbothered by this. There is no air-conditioning in any of the public areas other than the rooms and the coffee shop, and due to the humidity we did find this uncomfortable at times. The location at the sea front is very nice although not many bars and restaurants in the immediate vicinity. The staff on the whole worked hard and were pleasant. The hotel is due to close next year for refurbishment which is much needed. Read less

Saying "Turtle Beach by Elegant Hotels - All-Inclusive is a facility in dire need of infrastructure upgrades and personnel changes" is an understatement. First off, my reservation which was booked directly through Marriott was messed up and I only found out because I called in advance of arrival to make plans given that this was my 50th Birthday trip with friends. Resolving that issue took several calls where I not only incurred international calling charges but dealt with the most helpful Elena and the most unhelpful, dismissive and flat out rude customer service representative by the name of Leonardo. At the time I thought this was a one off and more a reflection of one ill-equip Marriott All-Inclusive customer service employee. Little did I know that this was a sign of the service to come. After all of those calls upon arrival at the hotel my room was still not setup as requested and one of the porters-Andrew- said it was my fault because I should have emailed. Someone should make Andrew aware that an email is not an option on the website AND this comment is unnecessary when delivering bags to the room of weary travelers. The stay itself was a nightmare, the rooms are in severe need of renovation. The bath fixtures are all loose, water leaked from the light above the bathroom sink continuously. On the 4th night of stay there was a storm and the room flooded; water streamed in from the balcony although the doors were closed, we had to move all items to the beds and closet shelves. When reported we were told someone would come to vacuum up the water, this never occurred. We visited the front desk and cordially told the person on duty of our dilemma and she gave us some used beach towels off the floor. By the next morning, our room still had not been checked on by the time housekeeping arrived. Our housekeeper, then asked to use the phone and placed a report of the leak above the bathroom sink that was now a constant fast drip. Still no one ever came to the room. The food at the buffet for breakfast and dinner was poor in taste and options. The breakfast buffet experience was traumatizing because the birds are uncontrolled and overran the tables; plates could not be left unattended. The buffet restaurant staff were mostly cordial but in terms of service they lacked motivation and some were downright disrespectful. There was one instance where it seemed we were intentionally being ignored as the tables around us were bussed but not ours and we did not get the drinks requested and ended having to place request with other staff members. On one night we did visit the sister site Crystal Cove and the buffet was better. On my last day I expected to have late check out as it was mentioned in my arrival letter only to realize there was a process that was not explained at check-in. I chuckled because it was on the last day that I had the most individuals check on the room as it seemed they were getting different messages from the front desk and each time they came by they were surprised that I had not been given guidance on the later checkout process or called. Ultimately I left the nightmare that was Marriott's Turtle Beach by Elegant Hotels - All-Inclusive earlier than planned for the airport just seeking a more hospitable location before my flight . The only bright spot at Turtle Beach by Elegant Hotels - All-Inclusive was the activities team, Randall was really helpful. Other than that I left Turtle Beach by Elegant Hotels - All-Inclusive feeling I had paid thousands of dollars to be treated like I was invisible, unworthy of basic courtesy and not as valued as other guests. On my last day while waiting for my taxi, I did speak with an individual who identified herself as a Customer Service manager, she seemed to listen but I did not even note her name because at this point a person just listening with no immediate action is annoying; it feels like a platitude after 5 nights of egregious service. Which it was, because since then I have reached out to Marriott directly, completing the after-stay survey and have gotten no responses. In fact the stay has somehow vanished from my Marriott Bonvoy history. May not be related but after this experience I cannot tell. MARRIOTT please close this facility until it meets the standards your clients expect and revisit customer experience training with your teams. Read less

As others have said, the hotel is old and outdated and they know it because we heard they are closing the hotel next year for a major renovation. We’ve never stayed at a hotel all-inclusive before and it was nice to have everything included instead of a big bill at checkout. Pros- 1- Right on the beach. We had an oceanfront room and the view was spectacular. 2- The bed was the most comfortable we’ve had in decades. We slept so well! 3- Minibar was filled with drinks on day2 - would have been better if it was filled prior to our arrival. 4- With my Marriott status, we had a bottle of Prosecco and 2 fruit and cheese trays upon arrival. 5- Robes and towels are nice and soft. Cons- 1- Buffets are very mediocre, nothing special. 2- The majority of the staff are not very friendly. They seem like they don’t really want to be there. Maybe because it’s all inclusive and most people are not tipping. 3- Pool is not heated but we were able to get in (I think is typical) Read less

From the minute we arrived the staff here were fantastic. Super helpful, very polite and provided everything that was required. Rooms - Spacious, clean, tidy and great views. Food - The main restaurant and pool food area were both buffet style and we could not fault anything, food was hot, cooked perfectly and plenty of choice. The girls in the coffee shop were brilliant and we always had a good laugh with them. Ice Cream shop - Perfect again, plenty of choice and the girls were brilliant. Staff - Fantastic throughout. Andrew in the restaurant was super friendly and had plenty of banter. Location - Perfect beach front, only a 10 minute easy stroll in St Lawrence which I would suggest. Will definitely return, every aspect of our stay was beyond expectation and a big thanks to all the staff. Read less

Don’t listen to the negative reviews. Embrace & enjoy. We are just back after 10 days at Turtle Beach & had a great time. The staff are brilliant, lasonta, maradona, Winston, Eliazabeth , Terry & Mark to name a few. The Sandtrap bar is very sociable & and easy place to make new friends down by the beach. Maradona & Lasonta look after you on the beach with drinks & Winston keeps them flowing at night. The buffet food is just that, but a different theme each night. Personally we preferred the two a la carte restaurants, Mahi Mahi at the Sandtrap & everything on offer at Asiagos. What surprised me was that you could visit them multiple times. The person saying about food in cardboard boxes & restaurant cancellations, the rain was biblical that Friday & they did a great job serving up what they could. A hidden gem was the coffee shop for the Panini’s from 11:30 ( read one person complained about no food 10:30-12:30) different each day & just what you needed if you didn’t fancy a full on lunch. Cocktails were great, my wife loves a 10am Pina Colada’s! They couldn’t always provide a Mudslide at 10 but hey, I’ll wait. The rooms are a little dated but then it is having a refurb next year & having seen a sneak peek of a refurbed room they look great. The bed was comfy & the shower was powerful- that’s all I need. The beach is fading away & who knows what will be left when the refurb is done. The sea was a bit wild but 50 yds to left you have the Sandals breakwater which makes that part reasonably safe with large fun waves. The location of Turtle Beach is a bit tucked away but that is a small negative. 7 min walk to ZR bus into town or Oistins. We made friends with many like minded Brits at Turtle Beach & had an excellent holiday. Read less