Turtle Bay Resort

Dining

Alaia (serving traditional Hawaiin comfort food, open for breakfast buffet, and a la carte dinner). Ho'Olana (serving fresh food and drinks to go). Sunset Pool Bar (serving food and drinks throughout the day, with live music 4.00-7.00pm). Beach House by Roy Yamaguchi (open for lunch and dinner). Off The Lip (serving light bites and cocktails throughout the evening, with live entertainment). Lei Lei's Bar and Grill (open for breakfast, lunch, and dinner). Ocean Club Lounge (serving breakfast, light lunch, snacks and soft drinks throughout the day, and hors d'oeuvres and selected alcoholic drinks in the evenings).

Entertainment

Daily scheduled activities incluing Lei Making, Ukulele lessons, and dance lessons. Regular live music in the evenings. Weekly Paniolo Pa'ina entertainment dinner*.

Fun and Games

4 swimming pools: Main resort pool, Adults-only pool, Keikei pool with waterslide, and exclusive Ocean Bungalows pool. Poolside cabanas*. 7 beaches. Nalu Spa*. 24-hour fitness centre. Daily fitness classes. 2 Championship golf courses* (guests are eligible for preferred rates). Horse riding*. Lawn games*. Surfing lessons*. Tennis*. Pickleball court. Hiking and jogging trails. Bicycle rental*.

Handy Stuff

Complimentary WiFi access. Self and Valet parking available for $35 plus tax per day (payable locally, fee subject to change). Range of boutiques. Concierge.

Resort Fees

Resort fee of $49 plus tax, per room per night, is applicable (payable locally, fee subject to change).

Resort Fees Information

Resort fee includes: - Arrival Lei greeting - Two refillable PATH water bottles - Unlimited toll-free local & 60 mins of domestic long distance telephone calls - Complimentary high-speed WiFi - Use of Beats Pill speaker - Daily resort activities - Use of resort cruiser bikes (45 mins per guest, per day, 2 cruisers per room) - Beach toys and boogie boards at Kuilima Cove - Beach umbrellas and chairs at Kuilima Cove - Daily basket of range balls (after 12 noon) - Admission to one fitness class per day - Use of GoPro camera for up to 24 hours (SD memory card not included) - One hour of Pickleball court usage - Use of business centre facilities. Resort fee, tax and inclusions are subject to availability and change - please see hotel check-in for current inclusions available to you upon arrival.

Additional Information

*Denotes local charge

Please note: if 4 passengers or more are travelling, coach transfers are available. If there are less then 4 passengers travelling, a private transfer must be booked instead.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (3845)
Very good (1357)
Average (630)
Poor (290)
Terrible (211)

Beautiful - but Not worth the $

Jun 29, 2024 George M

Beautiful lobby, great staff (very friendly), Sunset Bar is tops, beautiful surroundings. Uncomfortable lanai furniture, poorly designed bathrooms, shower stall grout and sealers very shoddy - peeling off. And it is just 3 years old. More and better maintenance required in tropics. Refrigerator didn’t work. Breakfast at Alaia was good. Other menus… Read more

Beautiful lobby, great staff (very friendly), Sunset Bar is tops, beautiful surroundings. Uncomfortable lanai furniture, poorly designed bathrooms, shower stall grout and sealers very shoddy - peeling off. And it is just 3 years old. More and better maintenance required in tropics. Refrigerator didn’t work. Breakfast at Alaia was good. Other menus not so much (great staff). This place is WAY OVER PRICED for the experience. Maybe Ritz-Carlton will do a better job. Read less

Paradise

Jun 27, 2024 2024Patrons Danville, California

Excellent location and amenities. We would highly recommend this hotel. The water slides are so much fun for the kids and the pool next to the ocean is great. The views from the rooms are spectacular and the staff was great. Check in and out was also fast and convenient.

Nice

Jun 27, 2024 cjb12304

The facility was clean with a luxury type vibe . Club lounge food was good with a nice variety. Staff was excellent , Jesse in housekeeping was amazing. The mattresses in rooms were horrid, killed my back. I would suggest they invest in new mattresses. Overall my stay was nice. We have a family of 4.

Wonderful resort in a great location

Jun 27, 2024 shunt202 Melbourne, Australia

We are a family of 4 and stayed in one of the Ocean Bungalows. They were perfect. Newly renovated, spacious bathroom and a lovely patio to sit and read a book or have sunset drinks. The bungalow area is also much quieter than the rest of the resort. Only downside was that everything was extremely pricey and there wasn’t as much included as you… Read more

We are a family of 4 and stayed in one of the Ocean Bungalows. They were perfect. Newly renovated, spacious bathroom and a lovely patio to sit and read a book or have sunset drinks. The bungalow area is also much quieter than the rest of the resort. Only downside was that everything was extremely pricey and there wasn’t as much included as you would expect for the price. Food options were also limited and expensive. Read less

Paradise!

Jun 22, 2024 Candice W Yorba Linda, California

Turtle Bay is one of my favorite places ever! This was our second time here and the first time was before their renovation. Wow! I was beyond impressed with the renovation. The only area that I think did receive too much attention was the room. But we did not book a higher level room so maybe that's why. Rooms could use a bit of updating but… Read more

Turtle Bay is one of my favorite places ever! This was our second time here and the first time was before their renovation. Wow! I was beyond impressed with the renovation. The only area that I think did receive too much attention was the room. But we did not book a higher level room so maybe that's why. Rooms could use a bit of updating but overall we had a clean room. My mom loved the Banana bread welcome gift! Such a nice touch! I booked with my Platinum AMEX so we enjoyed free breakfast at Alia and it was perfect! They made me the mochi pancakes daily (even if they weren't on the buffet line). The servers and staff were just the nicest. I didn't get a survey like I thought I would. And I wanted to share the names of people that made our trip extra special. It's been a few months but I think most of these people worked at Alia. Anna, Pam, Shannon, Joshua, Camila, Nani, and Julius. The service was top notch! We also enjoyed the pool bar for dinner, drinks, and sunset. It was stunning. We enjoyed our meals there. I will say one of the things Turtle Bay could work on is gluten free options. I felt very limited. So we did explore quite a bit and ate outside of the resort. One of my favorite things about Turtle Bay is exploring the property. I took a beach cruiser out every morning (you can take it out for free for an hour) as long as there is one available. I loved riding along the trails listening to the waves, the birds, and just exploring. Staying at Turtle Bay is true paradise. I live in busy southern California and wow I can't say enough about the beauty of the North Shore. The service was top notch on this trip! We were always helped quickly and with a smile. The woman who checked us in even gave us hugs and we really felt that Aloha spirit! I liked the new pond area off the bar and the adult pool. I just wish I could afford to come back more often to Turtle Bay. Other than limited options for food and the rooms could use a little TLC (mainly in the bathroom) it was a truly amazing stay! I heard that the Ritz purchased Turtle Bay and I'm hoping it will still be a place we can visit. And I hope that the wonderful employees that we met will still be there when we return someday. Some of the lovely employees had been working there for over 20 years. Turtle Bay is such a special and magical place and I hope it stays like that for years to come! Aloha! Read less

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